FAQ

1. Our retractable awnings and EasyShade solar screens are assembled in the United States of America in our Malden, Massachusetts factory. Each unit is built under the strictest quality control procedures to ensure that you will be absolutely delighted with your awning or solar screen. For more information on SunSetter’s Quality Construction, Check out our SunSetter Quality page.

The SunSetter Series features industry-leading technology and performance and all of the models SunSetter has been selling for over 30 years including our most popular model, the SunSetter Motorized Model. The SunSetter Series features 100% solution-dyed, SunSetter exclusive, water-repellent woven acrylic fabric or 100% waterproof Traditional Laminated fabric and a 5-year limited warranty.

The SunSetter Platinum Series is our premium line of retractable awnings featuring SunSetter’s Performance Acrylic and world-renowned Sunbrella® performance fabrics that offer unparalleled beauty and protection. The Platinum Series has the same engineering excellence as the SunSetter Series and offers the option of state-of-the-art Platinum Plus Semi-Cassette that allows the awning to retract into a housing that protects your awning all year round from dirt, rain, wind, and snow. The premium SunSetter Platinum Series includes a 10-year limited warranty guaranteeing years of satisfaction.

SunSetter awnings are such good values because as the largest American manufacturer of retractable home awnings, we buy raw materials at the best prices possible and assemble our awnings in the most efficient way, using electricity generated by the sun, so we can pass the savings along to you.

When it comes to quality, you’re not giving up anything. Your SunSetter awning is assembled under the highest quality control standards right here in the United States in our 78,000 sq. ft. factory using only the finest quality materials. Our struts and supports are made from high quality aluminum for superior strength without excess weight and our rolling mechanisms have been tested for over 20,000 cycles without failure – the equivalent of over 20 year’s use.

Our motorized awnings use Somfy^® motors which have been acknowledged as the industry leader in awning and screen motors for over 50 years.

The SunSetter Series and Platinum Series motorized and manual awnings, as well as the freestanding SunSetter Oasis, use state-of-the-art lateral arm technology found only in the best “lateral arm” awnings.

When considering fabric, our popular water-repellent Performance Acrylic, Woven Acrylic, and the Sunbrella® performance fabrics give you 98% of UVA and UVB protection. It is solution-dyed, which means the color goes all the way through the fabric, so its rich color stays beautiful for years. Our 14-oz. Traditional Laminated Fabric has 5 layers. It’s coated on both sides and has no seams or stitches to wear or leak over time. Guaranteed not to fade or crack for 5 years, our fabrics are mildew resistant.

Your SunSetter Series awnings come with a 5-Year Limited Warranty against defects in materials or workmanship. The Platinum Series awnings come with a 10-year Limited Warranty. These quality awnings are made for years and years of hassle-free operation. For more information on SunSetter’s Quality Construction, Check out our SunSetter Quality page.

Yes. In addition to keeping your deck or patio up to 20 degrees cooler, your awning can keep the inside of your house cooler, save on air conditioning costs and help prevent your carpets from fading. A SunSetter awning helps cut energy use, and lowers your carbon footprint.

All motorized awnings come with a quiet, rugged, Somfy^® electric motor (the world’s best awning motor) with remote control and a manual override (in case of power outage), included.

Yes. Many people have installed SunSetter awnings on their garages, mobile homes, poolside fences, and other stationary walls.

Yes. You can roll the awning out completely past your deck edge or railing, or you can adjust the pre-factory settings so that your awning only opens to the desired extension. You can also stop the awning anywhere during the opening or closing process using the remote control.

Yes. We have special brackets for mounting the lateral-arm awnings to a soffit or overhang. When ordering be sure to tell us you need the soffit mount brackets instead of the standard wall mount brackets.

No. Just plug your awning in and it’s ready to go. Your motorized awning comes with a 18 foot cord with a regular electrical plug at the end. The Motorized Oasis has a 24 foot cord. As with all outdoor appliances, a ground fault interrupter outlet is highly recommended.

Depending on where your outlet is located, you can order your awning with the motor on the right or on the left as you face the house. You may need an electrician is to install an outlet if you don’t already have one within reach of the awning cord. Of course, you can use a heavy duty grounded extension cord with your awning, too.

The Performance Acrylic Fabric, Sunbrella Performance Fabric, and Woven Acrylic Fabric are made of 100% solution dyed fibers which are then twisted into threads and then weaved into our luxurious and rich color patterns. This fabric is then treated for water repellency. This process is more extensive and expensive – thus the reason for the higher cost.